FAQ - Frequently Asked Questions
Something missing? Contact us!Cassou
How does it work?
How does it work?
Cassou automates repetitive actions on your closet. To install:
- Install the Cassou extension on the Chrome Web Store by clicking here
- Open your closet, Cassou will welcome you right away
I can't find Cassou!
I can't find Cassou!
Sometimes Cassou can hide… in this case, try going back to your closet homepage and reload the page.Cassou should be in the menu at the top right, which opens when you click on your profile picture.
Nothing seems to be happening
Nothing seems to be happening
Cassou works in an invisible and natural way in your browser. Sometimes reposting, for example, will not happen immediately or completely.Make sure to leave your closet open in the background regularly to let Cassou work.You can check that it’s working in the “Dashboard” or “My Items” pages of Cassou, for example by sorting by number of reposts or views.
I don't have any reposts
I don't have any reposts
If you don’t have any reposts, try the following actions:
- Check that you don’t have any “failed” items, go to “Statistics” and look under “Items not reposted due to an error”. To fix them, open the item, edit it and save it.
- In the free version, only items with fewer than 4 views are reposted, you can see this by going to “Settings” then “Save and start now” in the top right, the number of items ready to be reposted will be displayed.
- Leave Cassou open in the background, it decides when to repost to avoid doing too many at once.
What is the optimal way to use Cassou?
What is the optimal way to use Cassou?
To optimize Cassou’s working time, try to leave a page for Cassou open in the background regularly and during peak hours. Preferably on the weekend or weekdays after 7 PM.
Does it work on mobile, on Firefox, Internet Explorer or Safari?
Does it work on mobile, on Firefox, Internet Explorer or Safari?
No, Cassou only works on a computer with the Chrome browser, which you can download for free here: https://www.google.com/chrome/
Common Issues
Sometimes an item can't be reposted, what to do?
Sometimes an item can't be reposted, what to do?
When you open your dashboard or “My Items” (Pro Closet), you can find the items that have failed.Most often, you just need to open the item, edit it (as if you wanted to change its price or title), fill in the missing values (for example, the package size) and click save.Cassou will try again on its own in the coming days.
I can't find any items in 'My Items' (Pro Closet)
I can't find any items in 'My Items' (Pro Closet)
Check that no filter is activated (colored background) and click on “Refresh”.
Visibility & Algorithm
How do I get more people to see my items on Vinted?
How do I get more people to see my items on Vinted?
To get more people to see your items on Vinted, use Cassou’s comprehensive visibility tools:
- Automatic reposting: Keeps your items fresh and visible in search results
- Views sharing: Increases your item views up to about 30 views each
- Favorites sharing (Premium): Makes your items more attractive to potential buyers
- Optimal timing: Cassou reposts during peak hours for maximum visibility
How do I get more popular on Vinted?
How do I get more popular on Vinted?
Getting more popular on Vinted requires consistent activity and visibility. Cassou helps you achieve this by:
- Automatically maintaining an active presence through strategic reposting
- Increasing your items’ social proof with favorites and views
- Organizing your wardrobe efficiently so buyers can find what they’re looking for
- Following platform best practices to avoid penalties
How to get your clothes seen on Vinted?
How to get your clothes seen on Vinted?
To get your clothes seen on Vinted, focus on visibility optimization:
- Regular reposting: Fresh listings appear higher in search results
- Views boost: Items with more views attract more attention
- Strategic timing: Post during peak shopping hours (evenings and weekends)
- Quality management: Remove failed items and maintain a clean wardrobe
How to boost algorithm on Vinted?
How to boost algorithm on Vinted?
Boosting Vinted’s algorithm requires understanding how it prioritizes listings:
- Freshness matters: Recently posted/reposted items rank higher
- Engagement signals: Views and favorites indicate item popularity
- Consistency: Regular activity shows you’re an active seller
- Quality content: Complete descriptions and good photos perform better
Can you bulk edit on Vinted?
Can you bulk edit on Vinted?
No, Vinted doesn’t offer native bulk editing features - you normally have to edit items one by one, which is very time-consuming.However, with Cassou’s bulk actions feature, you can edit multiple items at once! This premium feature allows you to:
- Delete multiple items simultaneously
- Hide/unhide items in bulk
- Republish several items at once
- Modify prices across multiple items
- Restore original photos for selected items
- Download items and photos in bulk
How to rearrange Vinted items?
How to rearrange Vinted items?
Vinted doesn’t provide advanced organization tools - you can only sort items by basic criteria like date or price, making it difficult to manage large wardrobes efficiently.Cassou’s Pro Closet feature solves this by helping you rearrange and organize your Vinted items efficiently:
- Advanced filters: Search by name, date, price, category, and more
- Sorting options: Arrange items by various criteria
- Bulk selection: Rearrange multiple items at once
- Visual organization: Better overview of your entire wardrobe
- Quick access: Find specific items instantly
How to beat the Vinted algorithm?
How to beat the Vinted algorithm?
Vinted’s algorithm can be challenging to work with manually - it favors fresh listings, but constantly reposting items by hand is extremely time-consuming and impractical.To beat Vinted’s algorithm, focus on these key strategies that Cassou automates:
- Regular reposting: Fresh listings rank higher in search results
- Optimal timing: Post during peak hours (evenings/weekends)
- Engagement boost: Increase views and favorites artificially
- Consistent activity: Maintain regular presence on the platform
- Quality management: Remove failed items that hurt your ranking
How to get high views on Vinted?
How to get high views on Vinted?
Getting high views on Vinted organically can be difficult and unpredictable - the platform doesn’t offer tools to boost visibility, and many items struggle with low or zero views.Getting high views on Vinted requires strategic visibility optimization that Cassou provides:
- Automatic reposting: Keeps items fresh and discoverable
- Views sharing: Cassou can boost your items to ~30 views each
- Peak timing: Items posted during busy hours get more exposure
- Quality photos: Clear, attractive images draw more clicks
- Complete descriptions: Detailed listings perform better in search
How to share favourites on Vinted?
How to share favourites on Vinted?
How to get favourites on Vinted?
How to get favourites on Vinted?
Vinted doesn’t provide tools to automatically get favorites - you would need to manually promote your items or hope buyers naturally discover and favorite them, which can be slow and unpredictable.Getting favorites on Vinted traditionally requires manual engagement, but Cassou automates this:Manual methods:
- Share items on social media
- Engage with the community
- List quality items with good photos
- Activate favorites sharing in settings
- Automatic exchange with other users
- 3-10 favorites per item (customizable)
- Continuous background operation
Why aren't my Vinted items getting views?
Why aren't my Vinted items getting views?
If your Vinted items aren’t getting views, common causes include:
- Stale listings: Items haven’t been reposted recently
- Poor timing: Posted during low-traffic hours
- Algorithm burial: Older items get pushed down in search
- Low engagement: Items with no views/favorites appear less attractive
- Category saturation: Too much competition in your category
How to boost your Vinted items?
How to boost your Vinted items?
Vinted doesn’t offer built-in tools to boost item visibility - once posted, items gradually lose visibility over time and there’s no native way to re-promote them without manually deleting and reposting.Boosting your Vinted items requires a multi-faceted approach that Cassou automates:
- Strategic reposting: Regular relisting keeps items visible
- Social proof: Increase views and favorites artificially
- Timing optimization: Post during peak shopping hours
- Quality enhancement: Use good photos and complete descriptions
- Bulk management: Efficiently handle multiple items
Subscription
How does the subscription work?
How does the subscription work?
Directly from the Cassou extension, you can subscribe to a monthly or annual plan. The annual subscription offers 2 months discount.Features are activated immediately after payment; if this is not the case, reload the page, and if it still doesn’t work, contact us.
How do I cancel my subscription?
How do I cancel my subscription?
You can cancel your subscription at any time from the “Subscription” section of Cassou. By clicking on the “Edit my subscription” link.If you no longer have access to Cassou, click here: Manage my Cassou subscription
Other
Is Cassou associated with Vinted, Depop, Etsy?
Is Cassou associated with Vinted, Depop, Etsy?
Cassou has no connection with these companies. Cassou is an independent service managed by a very small team in France.
Is it risky to use Cassou?
Is it risky to use Cassou?
Cassou works in your web browser and clicks like you on the page buttons to perform repetitive actions.Although it has never happened to date, if your closet gets blocked: you can stop your Cassou subscription and either request the reopening of your closet or reimport your items to a new account using the backup tool.
Does Cassou collect personal information?
Does Cassou collect personal information?
We don’t need any of your personal information to function, neither account number nor password.When subscribing to Cassou:
- our payment provider Stripe collects your payment information which we don’t have access to.
- we collect your email address to display it in the Cassou interface and send you emails in case of issues.